Known Issues
This details problems that have been encountered by other people and a solution has already been devised.
PROBLEM: When attempting to open a document from a passworded Zip file the following error occurs:
CAUSE: There are two possible causes for this issue:...
Thu, 11 Jun, 2015 at 10:12 AM
Problem:
Missing the printer icon in Internet Explorer
Solution:
Right click in the bar at the top of Internet Explorer and Select "Command Bar&qu...
Thu, 21 Mar, 2013 at 1:41 PM
If you have issues sending emails to any email account from the following domains
@hcsolutions.co.uk
@canterbury-care.com
@akaricare.co.uk
p...
Fri, 24 Jul, 2015 at 1:35 PM
PROBLEM: When opening the SAGE 200 Administration program you receive the message "MMC cannot initialize the snap-in." SOLUTION: Take the fo...
Thu, 27 Jul, 2017 at 3:56 PM
1. Log in as HCMS 2. Remove all cached Office credentials from the credential manager Remove contents of CLP and DLP folders under C:\Users\<user...
Mon, 29 Jan, 2024 at 10:55 AM
Windows 11 is now alerting to back up files and folders despite users already being signed in to Onedrive and having files synced. This is confusing multipl...
Wed, 3 Jul, 2024 at 11:56 AM
This is due to a Windows security update. This was added back in the most recent update. If you need to set up IE mode in Chrome as a quick workaround, ...
Fri, 5 Dec, 2025 at 10:10 AM
Create this reg key manually: Run: regedit → Go to: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge If Edge doesn't exist → create it. A...
Mon, 5 Jan, 2026 at 9:50 AM
AD usernames are conflicting with email address firstname.surname credentials and causing AD account lock outs. This has been happening since mid 2024 a...
Tue, 6 Jan, 2026 at 10:12 AM
Below reg fix will restore internet explorer mode after most recent Win 11 update
Wed, 14 Jan, 2026 at 10:31 AM