Known Issues

This details problems that have been encountered by other people and a solution has already been devised.

Windows is unable to open a Zip file
PROBLEM:   When attempting to open a document from a passworded Zip file the following error occurs: CAUSE: There are two possible causes for this issue:...
Thu, 11 Jun, 2015 at 10:12 AM
Missing the Printer icon in Internet Explorer
Problem: Missing the printer icon in Internet Explorer   Solution: Right click in the bar at the top of Internet Explorer and Select "Command Bar&qu...
Thu, 21 Mar, 2013 at 1:41 PM
Issue with emails bouncing back for company emails.
If you have issues sending emails to any email account from the following domains @hcsolutions.co.uk @canterbury-care.com @akaricare.co.uk p...
Fri, 24 Jul, 2015 at 1:35 PM
SAGE 200 Administration "MMC Cannot initialize the snap-in"
PROBLEM: When opening the SAGE 200 Administration program you receive the message "MMC cannot initialize the snap-in." SOLUTION: Take the fo...
Thu, 27 Jul, 2017 at 3:56 PM
How to fix Onedrive/Office Sign in errors
1. Log in as HCMS 2. Remove all cached Office credentials from the credential manager Remove contents of CLP and DLP folders under C:\Users\<user...
Mon, 29 Jan, 2024 at 10:55 AM
Disable Windows Backup (New Win 11 feature)
Windows 11 is now alerting to back up files and folders despite users already being signed in to Onedrive and having files synced. This is confusing multipl...
Wed, 3 Jul, 2024 at 11:56 AM