AD usernames are conflicting with email address firstname.surname credentials and causing AD account lock outs.
This has been happening since mid 2024 and there has not been a proper fix since then.
1. Change username on active directory over to firstname_surname. You may also need to unlock account.
2. Change Care Portal username over to firstname.surname.
3. Access hcms-ps-01 as uniflow user (details in PWSafe).
- Open Uniflow server configuration (from desktop) > click more information > go to this webpage (not recommended).
- Click on 'Base Data' (on left pane) > Click 'User' > Find user with firstname.surname > edit user and delete.
4. Get the user to sign in to Windows again by clicking 'other user' and signing in with firstname_surname and existing password.
5. Restart the PC.