IT Helpdesk

Suddenly Unable To Sign In If an admin or management are suddenly unable to sign into Portal and receive an error telling them their credentials are wro...

Sites have queried what the information on a staff member's payslip means. Please forward these on to Payroll. But for your information: All pay...

Head office staff (such as Payroll, Finance and Regional Managers) may require access to the roster system. To add them to the system: 1) In the upper ...

Incompatible Browser Careportal3 is not compatible with Internet Explorer. A message is displayed to reflect this when it's used to open careportal.app...

Can't access Planner The current payroll period may be missing which will prevent the user from accessing the Planner. Generate a payroll period. Unre...

Errors When Adding A Staff Member - If the add staff form states the 'NI Number has been taken' or 'mobile number has been taken', pleas...

Mass generate PIN's for a site 1) Underneath SYSTEM in the left panel, click Sites 2) Click the menu next to the relevant site 3) Click Gene...

Standard Hours Doubling in Payroll Reports The number of shifts and hours in the Planner appear to be correct but the hours are being doubled in the Payrol...

0 hours displayed for added holiday After saving a holiday entry, the entry may display 0 paid hours. If this happens, check how the shift times were en...