Known Issues

This details problems that have been encountered by other people and a solution has already been devised.

Windows is unable to open a Zip file
PROBLEM:   When attempting to open a document from a passworded Zip file the following error occurs: CAUSE: There are two possible causes for this issue:...
Thu, 11 Jun, 2015 at 10:12 AM
Missing the Printer icon in Internet Explorer
Problem: Missing the printer icon in Internet Explorer   Solution: Right click in the bar at the top of Internet Explorer and Select "Command Bar&qu...
Thu, 21 Mar, 2013 at 1:41 PM
Issue with emails bouncing back for company emails.
If you have issues sending emails to any email account from the following domains @hcsolutions.co.uk @canterbury-care.com @akaricare.co.uk p...
Fri, 24 Jul, 2015 at 1:35 PM
SAGE 200 Administration "MMC Cannot initialize the snap-in"
PROBLEM: When opening the SAGE 200 Administration program you receive the message "MMC cannot initialize the snap-in." SOLUTION: Take the fo...
Thu, 27 Jul, 2017 at 3:56 PM
How to fix Onedrive/Office Sign in errors
1. Log in as HCMS 2. Remove all cached Office credentials from the credential manager Remove contents of CLP and DLP folders under C:\Users\<user...
Mon, 29 Jan, 2024 at 10:55 AM