IT Helpdesk

1. Log in as HCMS

2. Remove all cached Office credentials from the credential manager

Remove contents of CLP and DLP folders under C:\Users\<userprofile>\AppData\Local\Microsoft\Office

3. Open registry editor and:

Remove main keys in Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity

Remove all subkeys in Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity\Identities

Also Remove:

%LOCALAPPDATA%\OneDrive\cache\qmlcache

%LOCALAPPDATA%l\Microsoft\OneDrive\settings

%LOCALAPPDATA%\Microsoft\OneAuth

4. Open Powershell as administrator

Run this script to clean up microsoft account activations:

$Urls = @(
    "https://download.microsoft.com/download/e/1/b/e1bbdc16-fad4-4aa2-a309-2ba3cae8d424/OLicenseCleanup.zip",
    "https://download.microsoft.com/download/f/8/7/f8745d3b-49ad-4eac-b49a-2fa60b929e7d/signoutofwamaccounts.zip",
    "https://download.microsoft.com/download/8/e/f/8ef13ae0-6aa8-48a2-8697-5b1711134730/WPJCleanUp.zip"
    )

$BaseExtractPath = "C:\TempPath\o365reset\"         
# create folder anyway
New-Item -ItemType Directory -Path $BaseExtractPath -Force

# download and extract files
foreach ($Url in $Urls) {
    $DownloadZipFile = $BaseExtractPath + $(Split-Path -Path $Url -Leaf)
    $ExtractPath = $BaseExtractPath
    write-host "Downloading: $Url"
    Invoke-WebRequest -Uri $Url -OutFile $DownloadZipFile
    $ExtractShell = New-Object -ComObject Shell.Application
    $ExtractFiles = $ExtractShell.Namespace($DownloadZipFile).Items()
    $ExtractShell.NameSpace($ExtractPath).CopyHere($ExtractFiles)    
}

# check if the files exist after extract
write-host "Test OLicenseCleanup.vbs: " -nonewline; Test-Path $BaseExtractPath\OLicenseCleanup.vbs
write-host "Test signoutofwamaccounts.ps1: " -nonewline; Test-Path $BaseExtractPath\signoutofwamaccounts.ps1
write-host "Test WPJCleanUp.cmd: " -nonewline; Test-Path $BaseExtractPath\WPJCleanUp\WPJCleanUp\WPJCleanUp.cmd

# execute each script
write-host "Execute OLicenseCleanup.vbs: "
Start-Process $BaseExtractPath\OLicenseCleanup.vbs -NoNewWindow -PassThru
Start-Sleep 3
write-host "Execute signoutofwamaccounts.ps1: "
Start-Process $BaseExtractPath\signoutofwamaccounts.ps1 -NoNewWindow -PassThru
Start-Sleep 3
write-host "Execute WPJCleanUp.cmd: "
Start-Process $BaseExtractPath\WPJCleanUp\WPJCleanUp\WPJCleanUp.cmd -NoNewWindow -PassThru
Start-Sleep 3