Some users need to connect to different careblox logins (i.e. HCMS, Canterbury or Akari). If the reporting server remembers the users login details after reporting on one, it will come up with a message saying access denied and does not ask for an alternate login. This can be resolved by going to the reporting server, allow it to error and use the following fix:
Click on F12 while the error is on screen,
Click on Network in the options
Click on Clear Cookies for Domain button
Click refresh for the page
When the page reloads it will now ask for a username and password.
This was solved after the following set of solutions was found online:
There's a Clear Cookies for Domain button at the top center of the Network tab in the remodeled F12 tools.
To clear ALL session cookies, in the address bar, type:
javascript:document.execCommand("ClearAuthenticationCache")
and hit enter. Note that you must type this command yourself; if you copy/paste it, IE will delete the javascript: at the front of the string for security reasons.